Introduction: The quality-of-service delivery in health care system is a foremost apprehension in most of hospitals especially primary health centres. The study discusses about the patient__ampersandsignrsquo;s satisfaction towards service delivery in government hospitals, especially with the primary health centres. Materials and Methods: This study employed a descriptive research design. The data were collected using a structured questionnaire and was conducted among the patients of a primary health centre. Patients__ampersandsignrsquo; responses were collected and are grouped under various factors and listed out and analysed. Results: The results of the study demonstrated that participants had diverse levels of expectation about the service delivery factors of primary health centre based on their age, income and educational qualification level. There is a significant influence of patient__ampersandsignrsquo;s hospital visit and availability of medicines in the pharmacy on reason for the service delivery satisfaction(p=0.000). The study further revealed that primary health centres need to take care of their service delivery factors like waiting area, parking facilities, patient care, space in OPD, toilet facilities, feeding rooms, and cafeteria, for improving the patient__ampersandsignrsquo;s service delivery satisfaction. Conclusion: The study showed that the majority of the patients are not satisfied with service delivery factors of the primary health centre. So, the government need to take immediate initiatives for improving the facilities in the primary health centres and upgrade it to the next level.