Introduction: The phlebotomy service is the most common segment of the laboratory involved in direct patient contact. Satisfaction surveys are considered as reliable and valid tools for assessing the quality of medical care in the hospital. Given their childhood status, their parents are considered consumers of health care and thus represent the views of the patients. Data is scant regarding patient satisfaction with phlebotomy services, especially from a paediatric hospital. Objective: The aim of the present study was therefore to assess the parent satisfaction of phlebotomy services in a paediatric hospital of East Delhi. Methods: A total of randomly selected 265 outpatient guardians were interviewed by a 15-point predesigned questionnaire. Results: The overall satisfaction of patients towards hospital-based pre-laboratory services was satisfactory (86%). Concerning the environment of the phlebotomy room patients were relatively satisfied with the cleanliness of the blood drawing area, waiting time to get blood drawn and privacy during blood drawing. On the contrary, they were dissatisfied with the toilet accessibility and availability along with toilet cleanliness and comfort. Among the phlebotomy services rendered by the laboratory, patients were relatively satisfied with the number of needle stick attempts during blood drawing, availability of laboratory tests and courtesy/ respect of the phlebotomist. On the contrary, patients were highly dissatisfied with the availability of blood drawing room to put things and information provision about the bruise. Educational status was also significantly associated with the satisfaction rate of the respondents. Conclusion: Hospital administration and the laboratory department should strive more to enhance patients__ampersandsignrsquo; satisfaction, particularly in sanitation and location of the toilets in the hospital. Regular in-house training of phlebotomist focusing more on communication skills should be inculcated.